Call forwarding, sometimes known as call diverting, is a process that allows incoming phone calls to be directed to another termination point. This endpoint can be another extension within an office, a mobile device like a cell phone, or any desired landline. The primary advantage of call forwarding is that it enables individuals to receive important calls even when they are not at their usual location.
In its early forms, call forwarding was an internal function in various business telephone systems. It permitted users to redirect calls from one extension to another on the same internal network, facilitating easy call rerouting when employees were away. This eliminated the need for callers to leave messages or redial to reach someone in the office.
Advantages of Call Forwarding
As technology progressed, call forwarding services gained popularity among frequent travelers. Advances in technology allowed remote forwarding features, enabling calls to be rerouted globally with ease. Service providers typically set limits on forwarding calls to other countries or areas where analog phones were prevalent.
Today, call forwarding is often included in basic packages for residential and business landline services. Cellular call forwarding is a common option that subscribers can initiate. In case of cell phone issues, service providers can reroute inbound calls to an alternative termination point until the problem is resolved. Landline service providers also have the capability to redirect calls in the event of phone equipment or wiring problems at the termination point, such as during a disaster.